Privacy Policy

This policy explains how Roof Repair Geelong handles personal information collected through this website. It is written to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect the information you choose to give us when you submit an enquiry form or contact us directly: your name, phone number, email address, suburb, the service you are enquiring about and anything you write in the message field. We also collect standard technical information such as your browser type, device type and the pages you view, through website analytics.

How we use it

Enquiry information is used to respond to you, arrange an inspection, prepare a quote and carry out any work you engage us for. Analytics information is used in aggregate to understand how the site is used and improve it. We do not sell your personal information.

Who we share it with

Your enquiry may be shared with the roofing tradespeople and contractors engaged to attend your property and carry out the work, and with service providers who host this website and store our data. Those providers are bound to handle your information only for the purpose of delivering their service to us. We may also disclose information where required by law.

Storage and security

Enquiry submissions are stored in a secured, access-controlled database. We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and analytics

This website may use cookies and third-party analytics to measure traffic and understand which pages are useful. You can disable cookies in your browser settings, though some parts of the site may then work less well.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email quotes@roofrepairgeelong.com.au and we will respond within a reasonable time. If you believe we have mishandled your information, you may also complain to the Office of the Australian Information Commissioner.

Third-party links

Pages on this site may link to external websites. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page.

Contact

Privacy enquiries: quotes@roofrepairgeelong.com.au.